Shipping and Returns

Shipping Information

All items sold on yarnbow.com are in stock and shipped within 24 hours of your order, excluding Sundays and U.S. holidays.

Domestic Shipping: We use USPS Ground Advantage™ for all orders within the U.S., offering an affordable and reliable service with an expected delivery time of 2–5 business days.

Sales Tax: Texas sales tax (8.25%) will be added to the total for orders delivered within Texas, USA.

International Shipping: We ship internationally via the US Postal Service, which then transitions to the destination country's postal service. We use the most cost-effective method that ensures acceptable reliability and quality. We guarantee delivery to your local post office in all countries. Please note that customs delays can occur, and in rare cases, this may take up to 5 weeks, particularly in Canada and Europe.

Return Policy

If you are not satisfied with your purchase, you may return any item within 30 days of the delivery date (as indicated by USPS). Return items must be in new, original condition. We will refund the purchase price upon receipt of the returned items. Unless the item is defective, shipping fees will be withheld from the refund. No restocking charges apply if items are returned unused. If the original packaging is damaged or missing, a restocking fee of 15% to 50% of the item price may be withheld, depending on the extent of the loss.

Defective Merchandise: We honor the manufacturer's warranty on all knitting supplies and offer a 30-day replacement warranty for all other brands. While we do not manufacture the products, we will cover return shipping for defective items reported within 30 days of delivery. If the replacement item is in stock, it will be shipped promptly.

Return Steps

We strive to make the return process as simple as possible:

  1. Request an RMA: Contact us to receive a Return Merchandise Authorization (RMA) number. This step is necessary to ensure a smooth return process.

  2. Ship the Product: Send the product to:
    Yarnbow, Inc.
    1310 Ranch Road 620 South
    Suite B-202
    Lakeway, TX 78734 USA

  3. Receive Confirmation and Refund/Replacement: Once we receive your return, we will send you a confirmation email and process your refund or replacement within one business day.

Thank you for your time and understanding!

Warm regards,
Yarnbow, Inc.